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MinglEat FZ-LLC

Community Guidelines

PLEASE READ THESE COMMUNITY GUIDELINES CAREFULLY BEFORE REGISTERING FOR, ACCESSING, OR USING THE MINGLEAT PLATFORM. BY REGISTERING FOR, ACCESSING, OR USING THE PLATFORM, YOU ACCEPT AND AGREE TO BE LEGALLY BOUND BY THESE GUIDELINES, OUR TERMS OF USE, AND PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST NOT USE THE PLATFORM.

  1. ABOUT MINGLEAT AND THE PLATFORM

These Community Guidelines (the "Guidelines") govern your access to and use of the MinglEat mobile application, website, and all associated booking systems, dashboards, content, features and functionality (together, the "Platform"), operated by MinglEat FZ-LLC ("MinglEat," "we," "us," or "our"), a company incorporated in the United Arab Emirates with its registered address at DMC-BLD05-VD-G00-594, Ground Floor, DMC5, Dubai Media City, Dubai, United Arab Emirates.

MinglEat is a social dining platform. It connects people who use the app with restaurants, cafés, bars and other food and beverage venues, for organised group meals built around shared interests, professions, industries, hobbies or other common topics. These gatherings may be arranged by a user who chooses to host one, with MinglEat coordinating the booking and logistics with the relevant venue.

We operate as a technology and marketplace intermediary. Except where we expressly say otherwise, we do not organise, host, or operate the venues where these gatherings take place, and we are not responsible for the conduct of any user, or for the quality, availability or provision of services by any venue. Our role is limited to enabling introductions, bookings and coordination between users and venues through the Platform.

Because these gatherings bring people together who may not otherwise know one another, MinglEat expects every user to behave respectfully and responsibly, both towards other users and towards the venues that host them. These Guidelines set out what we expect from you, what is not permitted on the Platform, and what happens if you don't follow them.

  1. DEFINITIONS

Capitalised terms used in these Guidelines have the meanings given where they first appear. The following key terms are used throughout:

  • “Account” means your individual MinglEat profile and login, created on successful registration.

  • “Dining Experience” means an in-person gathering arranged through the Platform at a Restaurant, where Members meet to dine and engage in discussions centred around a specified topic, shared interest, profession, industry, hobby or other common purpose.

  • “Host” means a Member who creates and hosts a Dining Experience at a Restaurant on the Platform.

  • “Member” or “you” means a registered user who books and participates in Services through the Platform.

  • “Restaurants” means any restaurant, café, bar, hotel, private dining venue, food and beverage establishment, or other hospitality venue that is listed on, or otherwise made available through, the Platform for the purpose of hosting Dining Experiences.

References to “Applicable Law” mean all laws, regulations, and binding rules of any competent governmental or regulatory authority that apply to a Member or to the Platform, including those of the United Arab Emirates and the Emirate of Dubai. “Privacy Policy” means MinglEat’s Privacy Policy, available at mingleat.com ,which is incorporated herein by reference. “Terms” means MinglEat’s Terms of Use, available at mingleat.com, which are incorporated herein by reference.

  1. PURPOSE AND SCOPE

MinglEat connects individuals for shared Dining Experiences at Restaurants. These Guidelines govern conduct on the Platform and at all Dining Experiences organised through it. They apply to every Member and Host and to all interactions, whether they occur within the application, in related communications, or in person at a Dining Experience.

These Guidelines operate alongside our Terms and Privacy Policy. Where a conflict arises between these Guidelines and the Terms, the Terms of Use govern.

We rely on a combination of automated systems and human review to monitor activity and to respond to reports of harmful or unlawful conduct. We cannot observe every interaction, and we therefore depend on Members to conduct themselves in accordance with these Guidelines and to report violations. Breaches may result in warnings, restrictions on Account access, suspension, permanent removal, or referral to law enforcement.

  1. ELIGIBILITY

    • In accordance with the Terms, You must be at least 18 years of age to register, or the higher minimum age required in your jurisdiction. Where Applicable Law imposes a higher threshold, that threshold shall apply.

    • You must have the legal capacity to enter into a binding agreement in your jurisdiction of residence.

    • Misrepresenting your age or eligibility is prohibited. We may require government-issued identification to verify eligibility, and we may suspend Accounts pending verification.

  2. PROFILE STANDARDS

    • Register using your legal name. We may request government-issued identification to confirm your identity.

    • Provide a clear, recent, and unaltered photograph of yourself. Photographs that are heavily filtered, contain text or symbols, depict another person, or do not show your face are not permitted.

    • Provide and confirm a valid email address and telephone number. These details are used for Account verification, Dining Experience coordination, and safety communications.

    • Each individual may hold one Account. Creating multiple Accounts, or transferring or sharing an Account, is prohibited.

  3. CONDUCT AND CONTENT STANDARDS

The following categories of conduct and content are prohibited on the Platform and at all Dining Experiences. This list is illustrative and not exhaustive.

  • Insulting, intimidating, demeaning, or targeting any individual, whether through direct interaction, repeated unwanted contact, or coordinated behaviour, is prohibited.

  • Content or conduct that dehumanises, demeans, or incites hostility against individuals or groups based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or other protected characteristic is prohibited.

  • Explicit, vulgar, or sexual content is not permitted on the Platform or at Dining Experiences. This includes the solicitation, advertising, or sale of sexual content or services.

  • Unwelcome sexual conduct is prohibited. This includes unsolicited sexually explicit messages or images, indecent conduct in person, unwanted sexual remarks, objectification, and threats to distribute intimate images without consent.

  • Threatening, promoting, or engaging in violence, assault, stalking, or sexual misconduct will not be tolerated, whether the conduct occurs at a Dining Experience or afterwards. A verified history of such conduct, including a relevant restraining or protective order, may be grounds for removal.

  • Content or conduct that sexualizes, endangers, or exploits minors is strictly prohibited and will be reported to the appropriate authorities.

  • The sale, distribution, or facilitated use of illegal drugs, drug paraphernalia, or the misuse of regulated substances at Dining Experiences is prohibited.

  • Affiliation with, or promotion of, violent, extremist, or terrorist organisations is prohibited.

  • The Platform is not a marketplace. Using Dining Experiences or Platform interactions to sell, advertise, or promote goods or services, including regulated or unlawful goods, is prohibited. Recruitment into schemes involving trafficking, forced labour, or the exploitation of individuals is strictly prohibited.

  • Deceptive financial conduct, including fraudulent investment offers, phishing, and misrepresentation for financial gain, is prohibited.

  • Creating a false profile, impersonating another person, or misrepresenting your affiliation with any person or organisation is prohibited.

  • Deliberately spreading false information that creates a risk to safety, disrupts Dining Experiences, or misleads other users is prohibited.

  • Content that promotes, glorifies, or provides instruction on self-harm, suicide, or disordered eating is prohibited. Sharing personal experience with mental health is permitted where it is done responsibly and without promoting harmful behaviour.

  • Sharing graphic or gratuitously violent material, including images of injury, weapons, or cruelty, is prohibited.

  • Distributing bulk unsolicited content, misleading links, or disruptive material is prohibited.

We reserve the right to act against any conduct that endangers users or undermines the integrity of the community.

  1. CONDUCT AT DINING EXPERIENCES

Members are expected to conduct themselves in a respectful, courteous and lawful manner at all times during a Dining Experience and when interacting with other Members, the Hosts, Restaurants and their staff.

Without limitation, each Member agrees that they shall:

  1. treat all other Members, the Host, and Restaurant personnel with respect and refrain from any behaviour that is abusive, discriminatory, threatening, intimidating, harassing, offensive or otherwise inappropriate;

  2. comply with all Applicable Laws, regulations and the rules, policies and reasonable instructions of the Restaurant and the Host;

  3. arrive at the designated Restaurant at the scheduled time and promptly notify the Platform if they are unable to attend or will be materially delayed;

  4. refrain from engaging in any conduct that may disrupt the Dining Experience or interfere with the enjoyment or safety of other Members;

  5. consume alcohol responsibly (where alcohol is available) and refrain from attending or remaining at a Dining Experience while intoxicated or under the influence of illegal substances;

  6. respect the privacy and personal boundaries of other Members and refrain from recording, photographing or filming other participants without their prior consent;

  7. refrain from engaging in unsolicited commercial activities, including advertising, soliciting business, recruiting participants or promoting products or services during a Dining Experience, unless expressly authorised by the Platform;

  8. promptly pay for any food, beverages or other items for which they are responsible, unless otherwise expressly agreed or specified by the Platform; and

  9. promptly report any safety concerns, inappropriate conduct or other incidents to the Platform.

  1. ATTENDANCE AND BOOKING

You must adhere to the following guidelines regarding your attendance at Dining Experiences:

  • You must attend the Dining Experiences you reserve. If you are unable to attend, cancel within the cancellation window specified at the time of booking so that your place may be reallocated.

  • Repeated failure to attend reserved Dining Experiences without timely cancellation may result in suspension or permanent removal. Two or more no-shows may trigger enforcement action.

  • A reservation is personal to you. Bringing an additional, unregistered guest is not permitted and may result in suspension or removal.

  • Booking the same Dining Experience or venue through multiple services to obtain promotions or other advantages is prohibited.

  1. ACCOUNT SECURITY

You are responsible for ensuring the security of your Account. You must keep your Account secure and prevent it from unauthorised use or access. You are required to:

  1. keep your login credentials confidential. You are responsible for activity conducted through your Account.

  2. notify us promptly if you suspect that your Account has been accessed without authorisation.

  1. INACTIVE ACCOUNTS

Accounts that remain inactive for a continuous period of two years may be deleted, subject to any retention obligations set out in our Privacy Policy.

  1. REPORTING VIOLATIONS

Your safety is our priority. If you experience or witness conduct that violates these Guidelines, report it through info@mingleat.com .Reports are reviewed by our moderation team, supported by automated systems. Please report genuine violations rather than disagreements of preference or opinion. We treat reports confidentially to the extent consistent with investigating and resolving them.

In an emergency, or where there is an immediate risk to safety, contact local emergency services before submitting a report through the Platform.

  1. ENFORCEMENT

Violations of these Guidelines may result in content removal, warnings, temporary suspension, or permanent removal of your Account. The action taken will reflect the nature and severity of the conduct and any prior history.

We may act without prior notice where conduct presents a risk to the safety of users or the integrity of the community. We do not guarantee a right of appeal in every case, and we reserve the right to suspend or remove your Account at our discretion, consistent with Applicable Law and our Terms. Where an appeal is available, it may be submitted through info@mingleat.com

  1. CHANGES TO THESE GUIDELINES

We may update these Guidelines from time to time to reflect changes in our services, Applicable Law, or community needs. Material changes will be communicated through the Platform. Continued use of the Platform following the effective date of any revision constitutes acceptance of the revised Guidelines.